We want families to feel comfortable reaching out when they have questions or concerns about their child’s education or well-being. In most cases, concerns can be resolved quickly by connecting directly with school staff.
If you do have a concern, here are the steps to follow:
- Start by speaking with your child’s teacher or ECE. They are often best positioned to address questions about your child’s learning or classroom experience.
- If the concern isn’t resolved, contact the school principal to continue the conversation and work toward a solution.
- If you need additional support, HRCE’s Family Navigators are here to help. They can provide guidance and connect families with helpful resources and supports. They can be reached at connect@hrce.ca.
- If the concern still isn’t resolved, a formal review process can be requested and the matter will be looked into by the appropriate HRCE Director.
- The final step is for the concern to be reviewed by the Regional Executive Director.
You can learn more about the process here or by reviewing the Parent/Guardian Concern Policy.
